Legal Essentials for Peace of Mind
Navigate our comprehensive legal page to understand your rights and our commitments. We ensure transparency and trust in every interaction.
Your Rights, Our Responsibilities
Stay Informed, Stay Protected
Explore our policies to see how we prioritize your privacy and ensure seamless transactions.
Privacy Policy Overview
Your Data, Our Commitment to Privacy
Terms of Service Overview
Understanding Your Rights and Obligations
Welcome to Preloved Luxe. By accessing our site, you agree to comply with our terms of service. These terms outline your rights and responsibilities when using our platform. We strive to provide accurate product descriptions and pricing, but errors may occur. We reserve the right to correct any inaccuracies and update information without prior notice.
As a customer, you are responsible for maintaining the confidentiality of your account details. Unauthorized use of your account should be reported immediately. We are committed to providing a seamless shopping experience and will address any issues promptly. Our terms are governed by applicable laws, ensuring fair and transparent practices. For any questions, our support team is available to assist you. Thank you for choosing Preloved Luxe, where luxury meets responsibility.
Returns and Exchanges
Understanding Our Return Policy
At Preloved Luxe, we are committed to ensuring your satisfaction with every purchase. If you need to return an item, our process is straightforward and hassle-free. You may return any product within 30 days of receipt for a full refund, provided it is in its original condition and packaging. To initiate a return, please contact our customer service team with your order details. Exchanges are also available for items of equal value, subject to stock availability. Refunds will be processed within 7-10 business days of receiving your returned item. We strive to make every transaction smooth and transparent, reflecting our dedication to customer care.
Have Questions? We're Here to Help
If you have any questions about our policies or your rights as a customer, please don’t hesitate to reach out. Our team at Preloved Luxe is ready to assist you with any inquiries you may have. Your peace of mind is our priority, and we are here to ensure that your shopping experience is as seamless as possible. Contact us today to learn more about how we can assist you.